The Center for Financial Security conducted the evaluation of LIFT-UP, with CFS researcher Stephanie Moulton leading the study, which shows that participating cities were better able to collect overdue water utility payments with less reliance on costly debt collection agencies or resorting to shutting off service to customers. At the same time, program participants were able to catch up on overdue bills, make more on-time payments and save money on late fees.
Low and moderate-income households are less likely to plan for long term financial goals, including retirement, and are less likely to seek out assistance with long term financial planning. Offering behavior-based financial planning interventions that leverage technology at teachable moments may prove to be an efficient and effective strategy to reach this vulnerable population. Stephanie Moulton, Cazilia Loibl, J. Michael Collins, and Anya Savikhin conduct a randomized field experiment to explore this strategy during a teachable stage in the life-cycle: the purchase of a first home.